Studio Hardware & Order Cancellation Policy

1. Standard Equipment Cancellation (Pre-Fulfillment)

For all catalog studio hardware, including analog outboard processors, vacuum tube microphones, active reference monitors, audio interfaces, and production workstations:

• Eligible Window: You may cancel your order at any point between checkout and the generation of the carrier freight bill of lading (typically within 24 to 48 business hours of purchase).
• Cancellation Fee: $0.00. There are no administrative, merchant processing, or penalty fees.
• Refund Execution: Upon confirmation from our logistics team, a full refund representing 100% of the purchase amount (including any applicable taxes and express transit upgrades) is immediately released to your original payment source.

2. Custom Shop, Rare Vintage & Bespoke Commissions

Specialized orders involving bespoke master luthier acoustics, custom-wound pickup configurations, or custom console frame fabrication require allocated shop floor resources:

• Grace Period: Custom shop orders may be cancelled within 48 hours of initial deposit or payment without penalty.
• Active Production: Once certified wood carving, custom circuit hand-wiring, or specialized casing fabrication has commenced, cancellations may be subject to material holding costs, capped at a maximum of 15% of the build deposit. Please contact your dedicated project engineer immediately to discuss options.

3. Orders Already in Transit (Post-Dispatch)

If your order has already been bench-tested, crated, and transferred to our temperature-controlled freight logistics partners (FedEx Custom Critical, DHL Express, or Freightliner Priority):

• The shipment cannot be halted in mid-transit due to secured cargo flight and freight regulations.
• In this scenario, the delivery will seamlessly transition into our 30-Day In-Studio Evaluation & Return Protocol upon delivery.
• You may inspect the gear in your studio room, and if you choose not to retain the unit, our logistics desk will arrange a scheduled pickup with zero restocking fees. Please refer to our 30-Day Evaluation & Refund Policy.

4. Step-by-Step Cancellation Procedure

To ensure the fastest possible processing, please submit your cancellation request as early as possible through either of the following channels:

1. Email Request: Send an email to studio@soundara.com with the subject line "Cancellation Request - Order # [Your Order Number]". Please include your full name and contact number.
2. Telephone Support: Call our direct studio desk at (470) 630 596 2205 (Monday through Saturday, 9:00 AM – 7:00 PM EST). A client service engineer will locate your crate staging file and process the hold instantly.

You will receive an automated confirmation email accompanied by an official credit memo from our merchant settlement gateway once the refund is executed.

5. Merchant Center & Client Support Desk

Soundara maintains absolute transparency in all commercial transactions. If you have questions regarding an existing authorization hold, wire payment reversal, or freight timeline, contact our operations desk: