● 30-Day Acoustic In-Studio Trial Guarantee

30-Day Studio Evaluation & Returns Policy

Soundara understands that master-grade audio processors, reference transducers, and analog preamps cannot be judged on spec sheets alone. They must be heard in your room, with your converters, across your own sessions. We offer an unconditional 30-day in-studio evaluation period.

Evaluation Window: 30 Calendar Days from Delivery · Restocking Fee: $0 on defective / approved returns · Support: (470) 630 596 2205

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30-Day Real-Session Trial

Run your mix buss through the compressors, track your primary vocalists on the tube mics, and calibrate your room with complete peace of mind.

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Pre-Paid Insured Return Freight

Contact our concierge to obtain a Return Merchandise Authorization (RMA) and a prepaid, fully insured shipping label or freight pickup schedule.

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Rapid Bench Inspection & Refund

Once your unit arrives at our Atlanta test laboratory, it undergoes standard bench calibration checks and your full refund is issued within 3–5 business days.

1. The 30-Day In-Studio Evaluation Period

You have 30 calendar days from the documented carrier delivery date to audition your hardware. If a piece of equipment does not fit your studio workflow, sonic signature, or room acoustic profile, you may initiate a return for a 100% refund to your original payment method or full credit toward an alternative studio piece.

2. Condition Requirements for Return Acceptance

Because Soundara caters exclusively to high-end professionals, returned equipment must arrive in mint cosmetic and functional condition:

Packaging: Must include all original manufacturer boxes, custom-molded styrofoam/polyethylene inserts, and serial-numbered documentation.
Accessories: All factory power cables, breakout snakes, calibration charts, dust covers, and accessories must be returned intact.
Cosmetic Integrity: Hardware must show no signs of rack rash (washer scratches around mounting holes), chassis dents, or liquid exposure. (We advise using nylon protective washers when test-mounting equipment).
Software & Licenses: Any bundled DSP plugin licenses or authorization keys must remain unregistered or fully de-authorized.

3. Step-by-Step Return Process (RMA)

Request an RMA: Email returns@soundara.com or call (470) 630 596 2205 with your order number and the serial number of the unit.
Receive Shipping Documentation: Our team will issue an official RMA number and email a prepaid, fully insured freight label along with packing instructions.
Package the Gear: Place the unit in its original factory packaging, double-box with protective outer crating, and affix the shipping label.
Carrier Hand-off: Drop off the package at an authorized depot or await our freight carrier's scheduled white-glove pickup for heavy units.
Bench Verification & Payout: Upon receipt at our facility, our audio technicians complete a 48-hour bench audit. Upon approval, your refund is processed within 3 to 5 business days.

4. Defective Hardware & Freight Damage

In the exceptionally rare event that a unit arrives with transit shock or a manufacturer defect, Soundara covers 100% of return logistics. An advance replacement will be expedited via express air freight immediately upon dispatch of the damaged unit.

5. Restocking Fees & Non-Returnable Items

Standard Returns: $0 Restocking Fee applies to all equipment returned in original factory condition.
Excessive Wear / Missing Accessories: In the event items are missing cables or show rack rash, a fee equal to the replacement cost of the missing items or cosmetic depreciation will be deducted.
Custom-Built Consoles & In-Ear Monitors: Custom-framed analog consoles and custom-molded in-ear monitors are non-returnable due to individualized specifications and hygiene regulations.