Privacy Policy & Client Data Protection

1. Information We Collect

We only collect information strictly required to fulfill your high-ticket hardware orders, coordinate insured freight delivery, and provide technical warranty support:

• Identity & Contact Details: Name, studio/facility name, billing address, freight delivery address, email, and contact phone number.
• Transactional Records: Serial numbers of acquired hardware, invoice history, payment confirmation codes, and warranty registration dates.
• Technical Data: Browser session information, IP addresses used to protect against fraud, and device interaction logs.

2. How Your Data Is Protected & Processed

• 256-Bit SSL Encryption: All sessions and checkout pages utilize high-grade SHA-256 with RSA encryption.
• Zero Financial Storage: Soundara never stores raw credit card numbers or banking passwords on internal servers. All transactions are routed directly via PCI-DSS Level 1 compliant processors (Shopify Payments, Stripe).
• Zero Data Monetization: We never sell, lease, or rent customer names, emails, or gear purchasing histories to third-party marketing brokers or advertising networks.

3. Third-Party Freight & Carrier Logistics

We share only necessary delivery details (name, facility address, recipient phone number) with vetted freight partners (DHL, FedEx Custom Critical, specialized white-glove couriers) solely to complete secure room-of-choice delivery.

4. Your Rights Under GDPR & CCPA

Regardless of your jurisdiction, you maintain full control over your personal data:

• Right to Access: Request a complete export of your personal information and transaction logs.
• Right to Rectification: Update inaccurate studio addresses or contact details.
• Right to Erasure: Request permanent removal of your account details from our marketing and customer databases (subject to legally mandated tax and invoice record retention).

5. Privacy Contact & Data Inquiries